Had an issue with a Harley rear brake light switch as follows;
rear brake light switch operated for a short period normally on my first few trips then failed to return when the brakes were released.
Unfortunately this was on a 3 hour non-stop sector. The brake light bulb stayed on for 3 hours before the fault was found which melted the tail light bulb plug and the tail light lens as a result of high radiant heat.
I emailed EasyR sakes and asked what be done to replace the brake light switch, the bulb socket and lens that were destroyed as a result of the their switch failing on.
Connor from sales replied promptly and chased up the supplier. The supplier agreed to replace the switch under warranty but declined to replace the damaged lens and wiring that was torched. Connor advised me of this and offered to apply to get the outstanding replacement parts from easyR to make things right. Very quickly I was advised that the outstanding components were on there way no charge. They arrived very quickly so down time was minimised.
This is a great example of a company going above and beyond to back there products with after sales service. Other sellers should take note.
Big tick from me. I’ll be back.
Keith.
